Free fact finder · Australia
Travel agents' insurance fact finder
Every question the travel agents' professional indemnity forms ask, asked once in plain English. Send it to your client and their answers fill each insurer's form.
- No login needed
- Fillable PDF with your logo
- 84 questions
- Written for AU rules
What it asks
The questions underwriters ask, in plain English.
Each one comes with a line saying why it's asked, so your client answers fully the first time.
- 1Does the agency arrange adventure holidays (for example skydiving, paragliding or mountaineering)?Injury on an adventure activity is the claim travel insurers worry about most.
- 2Which of these does the agency do? Tick all that apply.Running your own tours carries far more risk than booking other people's.
- 3Does the agency write its own travel brochures or promotional material?A wrong description in your own brochure is your error, not the supplier's.
- 4Do your contracts with clients, operators or suppliers include a waiver of liability or hold harmless clause?Insurers ask how far your contracts limit what you can be sued for.
- 5Tours with hazardous or adventure activities: roughly what percentage of turnover?Some insurers measure tour risk by turnover, not income.
- 6Are clients' payments held in a trust or separate account until travel is supplied?A supplier failure can leave clients asking you for refunds.
The agency
Entity, people, IATA or association membership and any tourism licence.
Income and turnover
Three years of income, the split by state for stamp duty, and agent against operator turnover.
Services and tours
Retail, wholesale and tour operation, then where tours go and how many are adventure, school or group tours.
Higher-risk work
Adventure holidays, your own brochures, liability waivers and client money.
Claims and cover
Past claims, known circumstances, current insurer, renewal date and the limit needed.
How it works
- 1
Open it and try it
Answer it on the page as your client would. Follow-up questions appear as you go. Nothing is saved.
No login
- 2
Send it, or download the PDF
Send your client a link to answer by form or chat, with reminders sent for you. Or download a fillable PDF with your logo.
PDF free, no email
- 3
Fill the insurers' forms
When your client answers, one click starts each insurer's form with their answers in, and drafts a needs summary for you to finish.
Free 14-day trial
Minimum cover
What sets the limit
We know of no regulator that sets a minimum professional indemnity limit for travel agents in Australia. Check any licence or membership the business holds.
- Contracts
- Supplier and airline agreements, corporate travel contracts and tenders usually set the limit an agency must carry. Check each one.
A summary, not advice. Membership bodies may have their own requirements, so check those too.
Free tool or a free trial
The fact finder is free. A trial does the forms.
Free, no login
Everything you need to use it.
- The whole fact finder, answered as your client would
- How much of each insurer's form it fills
- Fillable PDF with your firm's logo
With a 14-day free trial
Your client answers once. No card needed.
- Send it as a link: answered by form or chat, with reminders
- Upload a PDF your client filled in and the answers are read in
- Start each insurer's form with your client's answers in
- A first draft of the client's needs summary
- Next year, your client only confirms what changed
Before you ask
Questions about the travel agents fact finder.
- Is the travel agents' fact finder really free?
- Yes. Answer it on the page as your client would, and download it as a fillable PDF with your logo, with no login and no email. Sending it to a client as a link comes with a free 14-day trial.
- Which insurers' forms does it fill?
- Travel agents' professional indemnity forms from AIG (Transact and BusinessGuard) and Pacific Indemnity's travel agents addendum. The page shows how much of each one it fills.
- Is there a minimum limit for travel agents?
- Not from a regulator. Supplier, airline and corporate client contracts usually set it, so the fact finder asks your client whether one applies.
- Does it cover tour operators?
- Yes. If your client runs their own tours, it asks where they go, how many are adventure, school or group tours, and how they're described in brochures.
Ask once. Fill every form.
Open the fact finder, try it as your client and download the fillable PDF. No login needed.
Open the fact finder